Frequently Asked Questions

Everything you need to know about shopping at BRIEFING Official Online Store

What is the standard shipping timeframe for orders?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email once your package has been dispatched.

What is your return and exchange policy?

We offer a 30-day return policy for unused items in their original packaging with all tags attached. Please note that certain limited-edition collaborations may be final sale. Exchanges can be processed for different sizes or colors if stock is available.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for a faster checkout experience.

Are BRIEFING products covered by a warranty?

Yes, our products are built for durability. We offer a limited warranty against manufacturing defects. If you experience issues with zippers, stitching, or hardware, please contact our support team with your proof of purchase.

How should I care for my BRIEFING bags and apparel?

To maintain the integrity of our high-quality ballistic nylon and technical fabrics, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or dry cleaning unless specified on the internal care label.

Do you offer international shipping?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by country and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.